Jasir K. I build interfaces that hold up at scale.

Frontend for Uber’s next-gen customer support platform — used across phone, email, chat, messaging and in-person support. I drive sprint planning and phased rollouts with Product and Engineering, and I’m an active production on-call responder.

production changes shipped

370+

technical design docs

25+

staged feature-flag rollouts

100+

agents on the platform

30k+

• Driver onboarding · UK & Poland

  iPad Document Capture

  Designed and built a live document and photo capture flow — QR-code handoff, in-page camera capture and multi-page image stitching — for markets that require live photos for identity checks. It replaced a deprecated third-party service and eliminated its yearly infra cost.

  400k+uploads per quarter

• Co-owner · 2.5+ years

  Support Platform — Phone Channel

  Owned the phone channel end to end: Genesys/PureCloud telephony integration, a WebSocket-based telephony gateway client, observability and alerting dashboards, and an emergency-calling feature for EMEA markets.

  8,000+phone agents

• Platform migration

  In-Person Agent Platform

  Led the Queue Page migration and wider evolution of the tool Uber’s in-person support agents use, writing seven production readiness reviews to guide the transition.

  ~30%less maintenance

• Frontend Lead

  Driver Tasks Platform

  Partnered across five teams to launch a platform where thousands of Uber earners complete AI data-labelling and field tasks between trips. Designed the support-side integration and reworked the Task Widget to fit the new trip-to-task model.

  5teams aligned

Financial data and analytics tools for portfolio managers.

Where I started — building Homegenius, a real estate transaction management platform.